We have extended our normal returns policy for the Christmas period.

Any item purchased between 1st November and 31st December can be returned up until 31st January 2025.

To arrange your return please click here, where you will be guided through the returns process. You have 60 days from the date of receiving your items to create a return request. Remembering this is a free service if you are in the United Kingdom.

If you need to get in touch with us to discuss anything in advance, we have a great Customer Service team on hand to help, simply visit here to reach out.

Once you have followed the three simple steps to creating your return, please send the items in their original packaging, please obtain a proof of postage receipt when returning items for your piece of mind. Any items you have accepted and then returned is your responsibility until it reaches our warehouse.

Please note, all returned items need to be returned in pristine condition with all tags intact. For hygiene reasons we will not accept returns or offer an exchange on face masks or underwear & products where the hygiene seal has been removed.

If you have received a damaged, faulty or incorrect item, please contact our customer service team they will help you resolve this on a case-by-case basis.

Please note that we do not offer exchanges. You will need to place a new order and return the original item for a refund.